Frequently Asked Questions - How do I find a wine? Using the search engine Enter the name of the wine, an estate or even an appellation… If you are not sure about the spelling, the search engine will suggest the closest word. Click on the magnifying glass to confirm and the search result will be displayed on your screen. Get searching! By selection criteria Looking for an organic red wine from the Bordeaux region? Refine your search using the various selection criteria on Avenue des Vins's home page. The search result will be displayed on your screen. By consulting wines by region Click on the WINES BY REGION tab in the navigation bar and you can visit wine growing regions in France and discover all of the wines from estates for each region! By looking for best selections BEST SELECTIONS offers you a selection of wines based on a theme that you are interested in. Perfect food & wine suggestions for your Christmas dinner, wines to get your wine cellar started… Follow the guide!By taking a look at our special offers Find all wine deals at Avenue des Vins by clicking on the SPECIAL OFFERS tab in the navigation bar. Don't miss any opportunity to taste the best wines from our estates! - How do I create my account? Step 1 - To open the registration form Click on SIGN IN in the top right-hand corner of the Avenue des Vins website. This takes you to the area where you identify yourself. Step 2 - Create your account Enter your e-mail address to go to the next step. Don't forget to tick the box that certifies that you are an adult! Confirm by clicking on the CREATE YOUR ACCOUNT button.Step 3 - Enter your personal details Fill in the form's fields to complete your registration. Here you can add any further information that may be useful for the delivery of your order. - How do I reset my password? Forgotten password You have already signed up but you have forgotten your password? (pending website visual to confirm the process)By editing your personal info in My Account Go to MY ACCOUNT and click on the MY PERSONAL INFORMATION tab. Enter your old password, then your new password, confirm and validate! You new password is now active. - How do I change the contents of my basket? From the basket preview You will find the list of products that you have selected in your basket preview in the Avenue des Vins website's header. You can increase or decrease the quantity of each product or delete your selection. From the basket summary Your basket is displayed in detail. Increase, decrease the number of bottles, delete the reference or go back to the shop to add another product to your basket! - Where should I enter my promotional code? In the basket summary Enter your promotional code in the field provided for this purpose below the details of your basket. Click on the APPLY button. Your discount is taken into account directly in your basket's total amount to be paid! - How can I track my order? By consulting your current order from My Account Go to MY ACCOUNT and click on the MY ORDERS tab. Find your purchasing and current orders history. Get the detailed progress status for your current orders by clicking on the status indicated. Via SMS If you add your mobile phone number to your personal information, you will receive delivery progress details for your order directly by SMS! - How do I change my delivery address after placing my order? Contact us! To respond quickly to your request to change delivery address, our customer service is ready to be of assistance from Monday to Friday, from 09:00 to 19:00 on +33 (0)812 12 20 20. You can also contact us by e-mail at contact@avenuedesvins.fr or via the contact form in the CONTACT US tab. - How do I cancel my order? Contact us! To respond quickly to your request to cancel your order, our customer service is ready to be of assistance from Monday to Friday, from 09:00 to 19:00 on +33 (0)812 12 20 20. You can also contact us by e-mail at contact@avenuedesvins.fr or via the contact form in the CONTACT US tab. - How can I make a complaint? In the case of a defective package Whether worried about a lost parcel or damaged parcel, you can make a complaint with Avenue des Vins. Our customer service is ready to be of assistance from Monday to Friday, from 09:00 to 19:00 on +33 (0)812 12 20 20. You can also contact us by e-mail at contact@avenuedesvins.fr or via the contact form in the CONTACT US tab. In the case of delivery problems Our customer service is ready to be of assistance for any questions concerning delivery of your parcel, from Monday to Friday, from 09:00 to 19:00 on +33 (0)812 12 20 20. You can also contact us by e-mail at contact@avenuedesvins.fr or via the contact form in the CONTACT US tab. Need more help? Surname* First name* E-mail* Message Send your request