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Terms and Conditions of Sale for Users

Avenuedesvins.fr is a website published by the company Avenue des Vins SAS, with a capital of €53,760, located at 12 rue Le Chatelier, 75017 Paris, RCS523 018 588 PARIS.

These general terms and conditions of sale apply to all adult individuals using the Avenuedesvins.fr website. In accordance with Article L3342-1 of the Public Health Code, the sale of alcoholic beverages to minors is prohibited. All orders are reserved for adults over 18 years of age. Excessive drinking is dangerous for your health, consume in moderation.

Table of Contents:

  • Article 1: Services offered by Avenuedesvins.fr
  • Article 2: Order procedure
  • Article 3: Payment procedure
  • Article 4: Online payment security
  • Article 5: Anti-fraud measures
  • Article 6: Order cancellation
  • Article 7: Delivery times
  • Article 8: Delivery charges
  • Article 9: Website content
  • Article 10: Accessibility of Avenuedesvins.fr
  • Article 11: Intellectual property
  • Article 12: Disputes
    • 12.1 Dispute over payments and orders
    • 12.2 Dispute over merchandise
  • Article 13: Acceptance of the general terms and conditions of sale
  • Article 14: Customer Relations Service

Article 1: Services offered by Avenuedesvins.fr

All services offered by Avenuedesvins.fr are reserved for adults over 18 years old. Avenuedesvins.fr is a marketplace dedicated to the wine sector. You have direct access to wines from winemakers, estates, and châteaux. You have a direct relationship with the producer and thus benefit from very attractive value for money.

To benefit from the services of Avenuedesvins.fr, you must first register on the website via a registration form and after reading these General Terms and Conditions of Sale. The information provided during your registration must be accurate and truthful. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, correct, and oppose your personal data. To do so, you must inform Avenuedesvins.fr by email at: contact@avenuedesvins.fr.

Your login and password are strictly confidential, and they allow you to access your Personal Space and place orders. Avenuedesvins.fr cannot be held responsible if your login details are used by a third party.

Article 2: Order procedure

All orders are placed directly on the Avenuedesvins.fr website by adults over 18 years old. Avenuedesvins.fr commits to forwarding any dispute submitted to Avenuedesvins.fr to the producers.

Article 3: Payment procedure

The prices indicated on the website are the prices set by the producer himself. Prices are quoted in euros, including all taxes (TTC); delivery charges are not included. Delivery charges will be automatically calculated when placing the order.

Avenuedesvins.fr accepts the following payment methods:

  • Bank card: blue card, Visa, and Mastercard. It is specified that the purchase date considered for debiting the card will be the order date and not the order receipt date.
  • Bank cheque, issued by a bank domiciled in metropolitan France, payable to Vigne et Vin. The cheque must be sent to the following address: Avenue des Vins, 12 rue Le Chatelier, 75017 Paris, and will be cashed upon receipt. The order will only be effective and processed upon validation of the cheque on the Avenue des Vins SAS bank account.
  • Bank transfer: An order paid by bank transfer will be effective when the amount appears on the Avenue des Vins SAS bank account (average delay: 3 to 5 working days).
  • Paypal

Payments in several instalments are not accepted. Avenuedesvins.fr receives the payments for the orders and then transfers the amount to the producer. The producer invoices Vigne et Vin monthly for orders placed on his estate via the Avenuedesvins.fr website. Vigne et Vin commits to paying the invoice upon receipt.

Article 4: Online payment security

The Avenuedesvins.fr website is equipped with a secure payment system via Société Générale’s server. During payment, users are automatically redirected to Société Générale. At no time does Avenuedesvins.fr have access to the customer's bank details and therefore cannot make any subsequent withdrawals from the customer's account using their bank card number.

Article 5: Anti-fraud measures

For any order exceeding one hundred and fifty (150) euros, Avenuedesvins.fr reserves the right to request confirmation of your identity. If there is no response from you within three (3) days, Avenuedesvins.fr reserves the right to cancel the order.

Article 6: Order cancellation

According to the law, the consumer has a 14-day cooling-off period. During this period, the consumer is not required to justify their order cancellation and will receive a refund after returning the merchandise in its original packaging and in perfect condition. Only the return shipping costs will be at their expense.

MODEL WITHDRAWAL FORM

Consumer Code Art., L.121-17 I. 2°, R.121-1 (Please complete and return this form only if you wish to withdraw from the contract) To the attention of: Avenue des vins Customer Service 12 rue Le Chatelier 75017 Paris

I/We () hereby notify you () of my/our (*) withdrawal from my order below: Name of the winery or chateau: ………………… Number of cases: ……………. Customer reference:………………………………

Ordered on ………………………... Name of consumer: …………………………………………………….. Consumer address: ...................................................... Consumer signature (only if this form is notified in writing) Date …………………………………………………………………………………………………………………………………………………… (*) Delete as appropriate

Article 7: Delivery times

Deliveries are made by a single carrier to all producers. Deliveries can be made directly to the address indicated when placing the order. Delivery times are 7 working days (excluding Saturday-Sunday) upon receipt of the order by the producer. The delay may be longer than 7 working days for European countries and depending on your postal code. For orders including multiple estates, parcels departing from different locations may have varying delivery days between each estate. The packaging of bottles during delivery is the sole responsibility of the producer, who commits to using appropriate packaging for shipping their wine.

Article 8: Delivery charges

The prices indicated on the website do not include delivery charges; they appear on the form when you place your order. Avenuedesvins.fr uses a single carrier to minimize delivery charges as much as possible.

Article 9: Website content

Avenuedesvins.fr connects the consumer directly with producers. However, Avenuedesvins.fr cannot be held responsible for the accuracy, truthfulness, or reliability of the information provided by the producers. The producer is solely responsible for the content of their showcase (product description, wine quality, price, etc.).

Article 10: Accessibility of Avenuedesvins.fr

Like any website, Avenuedesvins.fr must perform updates and network maintenance. Avenuedesvins.fr commits to performing its maintenance operations outside of business hours and for a limited time.

Article 11: Intellectual property

The Avenuedesvins.fr website is a work of the mind protected by Intellectual Property laws. The site and its components are the exclusive property of Avenuedesvins.fr. All elements of the site, including texts, presentations, illustrations, photographs, layouts, and formats, are, unless otherwise specified, the exclusive property of Avenuedesvins.fr. As such, their representation, reproduction, interweaving, dissemination, and rebroadcasting, whether partial or total, are prohibited. Anyone doing so without prior and express authorization from the rights holder incurs penalties for counterfeiting as provided by the Intellectual Property Code. The same applies to the database contained on the Site. Creating hypertext links to the Avenuedesvins.fr website can only be done with the prior written authorization of Avenuedesvins.fr. Avenuedesvins.fr disclaims all responsibility for the content of websites linked to the Avenuedesvins.fr website.

Article 12: Disputes

12.1 Dispute over payments and orders

In case of a dispute, the automatic recording systems of Avenuedesvins.fr will be considered as proof of the nature of the agreement and its date. As the Avenuedesvins.fr website is published in France, this contract is governed solely by French law. In case of a dispute, the Nanterre court will have jurisdiction.

12.2 Dispute over merchandise

Any dispute concerning a delivery, inappropriate packaging, or a product must be directly submitted to the producer, who is solely responsible, and not to Avenuedesvins.fr.

Article 13: Acceptance of the general terms and conditions of sale

Before placing your order, you declare that you have read and accepted these General Terms and Conditions of Sale. The validation of your order therefore implies acceptance of these General Terms and Conditions of Sale.

Article 14: Customer Relations Service

For any information or questions, Avenuedesvins.fr has a Customer Relations Service at your disposal:

  • By phone at 01 55 38 50 74, Monday to Friday from 09:00 to 19:00.
  • By Email: contact@avenuedesvins.fr
  • By mail: Avenue des vins, 12 rue Le Chatelier, 75017 Paris.

Updated on 01/01/2024